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Managed Services for Telecommunications Providers

SD-WAN, connectivity, and security in an integrated SASE architecture – individually or combined, for simple, secure, and scalable networks.

<p>Read the Lufthansa Case Study</p>
<p>Get in Touch Now</p>

Verified standards that partners can rely on

Independently certified standards are more than proof of quality – they are the reliable foundation of our partnership. As a partner, you benefit from processes that are regularly reviewed through external audits, ensuring a consistently high level of security and service.

  • ISO/IEC 27001 certifies a comprehensive information security management system that protects your business customers’ data across the entire telecommunications infrastructure.

  • ISO 20000 stands for established, standardized service processes. They build the foundation that ensures our white-label Managed Network Services operate reliably.

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! | What Telecom Providers Can No Longer Ignore

Margins under pressure, customers with growing expectations, and a market in flux: Four key factors determine just how transformative a well-designed network solution can be for telecom providers.

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The portfolio needs to grow and generate margins

Telcos are under pressure to continuously expand their service portfolio and provide profitable managed network and security services for business customers. Without the right network solutions, any portfolio expansion remains a costly in-house project.

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Time-to-market determines market entry

New connectivity, SD-WAN, or security offerings must be developed and integrated quickly. Companies that take too long to enter the market leave the field open to the competition.

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More customers, more locations, more complexity

Every additional customer, every new site, and every service noticeably increases the load on operations and support. Managing multi-site networks cleanly across many customer relationships quickly stretches internal teams to their limits.
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Scale without doubling the team

Network services need to scale without internal teams growing proportionally or new infrastructure being built. This is exactly where it's decided whether operational efficiency and expansion can go hand in hand.

✓ | How nocware Helps Telecom Providers Move Forward

New services added to our own offering in record time

nocware enables telecommunications providers to quickly add network, SD-WAN, and security services to their portfolio and market them under their own brand. Your new solutions become an immediately marketable product and the foundation for a scalable network offering.

Our Network Solutions

Managed services and NOC operations as the foundation

Our own Network Operations Center runs your network services around the clock, behind the scenes. We monitor your entire infrastructure – from servers and routers to firewalls and data line utilization – and detect, analyze, and resolve incidents early through active incident management.

This frees telecommunications providers to focus on sales and customer development – instead of running operations themselves.

 

Our Network Solutions

Connectivity as a ready-to-market service

Standardized, scalable networks can be offered directly as connectivity services in the B2B and enterprise markets. This managed connectivity turns infrastructure into a product with clearly predictable costs. For telecommunications providers, this means a standardized and calculable offering that can be quickly marketed and scaled without having to build out their own operational structures.

Our Network Solutions

Integrated security in the service portfolio

A modern SASE architecture incorporating zero-trust concepts and segmentation can be integrated directly into your portfolio. This allows you to include security services in your offerings without having to build your own specialized teams.

Our Network Solutions

Multi-tenant architecture that scales with each customer

The platform supports multiple customers simultaneously and keeps them neatly isolated—it is multi-tenant and internationally scalable, so your networks can grow along with your customer base. Built to be vendor-neutral, it also allows you to integrate any multi-vendor environments.

Our Network Solutions

Full-service support behind the scenes, your brand in the spotlight

nocware provides the technical foundation as a white-label solution, while you retain the customer relationship. This allows you to operate consistently under your own brand and offer these managed services without having to handle day-to-day operations yourself.

Our Network Solutions

Case Study

Migration of a Global Network to Modernize the Network Infrastructure

Our joint project with Telekom demonstrates how critical network and security infrastructure can be implemented for one of the world’s largest aviation groups: a secure, highly available network infrastructure that reliably connects numerous international locations.

Read the full success story of the Lufthansa Group.

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Why nocware Is the Right Partner for Your Network Business

What sets nocware apart for telecommunications providers is easy to pinpoint: from marketable technology to proven operations and reduced operational burden. Learn more about our collaboration and what we offer our partners in our Partner Program.

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End-to-end platform from a single source
End-to-end platform from a single source

We provide fully integrated operations and technology, ensuring that your services are built on a common foundation. From deployment to day-to-day operations to monitoring, everything works seamlessly together.

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Portfolio and revenue enablement
Portfolio and revenue enablement

We provide the building blocks for new, marketable network and security products – and with them, additional sources of revenue. This transforms IT solutions for telcos into genuine extensions of your service offerings.

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Central control, full transparency
Central control, full transparency

A central interface allows you to maintain transparency across all customer and service environments. This simplifies the organization of your managed network services across all clients.

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Reduced workload with our 24/7 NOC
Reduced workload with our 24/7 NOC

Our own NOC reduces your internal operations and support workload and absorbs load peaks – without requiring an operations team on your side. Through continuous monitoring of your entire network infrastructure, we detect issues early and prevent system outages before they reach your customers. This frees up capacity for what really counts: sales and customer relationships.

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Carrier-grade architecture for your large enterprise customers
Carrier-grade architecture for your large enterprise customers

A carrier-grade network is scalable, highly available, and designed to serve many end customers in parallel. This makes these network services suitable even for demanding enterprise connectivity.

 

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Vendor-independent by design
Vendor-independent by design

As a multi-vendor platform, we integrate existing environments and adapt flexibly to your existing infrastructure, rather than tying you to a single manufacturer. We work with you to select the right technology – tailored to your needs.

How a Network Project With nocware Works

A structured onboarding process that enables a short time-to-market and the efficient implementation of your projects – tailored to your business success.

Provide clarity

  • Analysis of the Current Situation

  • Identifying add-on and expansion potential

  • Definition of services needed now and in the future

  • Alignment of expectations to ensure clear, collaborative partnership-based cooperation

Let's get started together

  • Project Plan

  • Contract

  • Integration/Training

Spread the word

  • Provision of marketing and communications materials

  • Support for a unified market approach

  • Consistent external presentation (branding & messaging)

Processes that simply work

1. In-house 24/7 NOC

  • With dedicated, manufacturer-specific support teams

2. Modular, hierarchical organization

  • L1 (Catch & Dispatch)

  • L2 (Device Management)

  • L3 (Expert Support)

  • L4 (Vendor Escalation)

3. Automated, Proactive Support

  • Real-time monitoring with automatic ticket creation

  • Proactive Alerts

4. KPIs & Governance

  • ITIL 4-compliant operations

  • Key metrics such as MTTR, FCR, and SLA compliance

Ready to scale your business with nocware?

Together with nocware, you add managed SD-WAN, LAN, and security services to your portfolio – under your own brand and without building up internal structures. This accelerates your business, saves you time, and sustainably increases your revenue. Ready for the next step? Let's get started together.

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FAQ: Portfolio and Service Enablement for Telecom Providers

Your most important questions about partnership, operations, and our network solution for telecommunications providers – answered concisely.

How can we offer highly available network services to business customers?

The multi-tenant platform supports many end customers simultaneously and in isolation, enabling scalable networks without the need for new infrastructure. As your customer base grows, the network architecture scales with it. This allows you to flexibly expand network services for customers without having to set up additional technology.

How do we ensure high SLA availability for business customers?

Highly available networks, redundant lines, and automatic failover ensure that promised availability levels are met. Our NOC monitors site connectivity around the clock and takes action before SLA thresholds are at risk.

How can we improve the stability and performance of international networks?

With SD-WAN, we provide automated failover, prioritization of business-critical applications, as well as 4G/5G backup and hardware redundancy. Instead of routing traffic through central data centers, each location can have its own local breakout to avoid detours and speed up connections. This ensures that even cross-border services remain stable and high-performing.
How can network problems be identified and resolved more quickly?

Our NOC uses continuous monitoring across the entire telecommunications infrastructure to detect issues early on – resolving them before your end customers even notice.
How do we support customers in their WAN transformation?

We support your WAN transformation from planning and implementation through to operations, migrating existing networks to a modern SD-WAN architecture. We replace legacy MPLS environments or extend them as needed – for greater transparency, flexibility, and lower costs. With Zero Touch Provisioning, new sites go live without an on-site technician, and rollouts are completed in record time. Our NOC then ensures stable 24/7 operations.
How do we start a partnership with nocware?

Getting started is easy: Just contact us using our form , and we’ll begin with a conversation. During this conversation, we’ll determine which services are a good fit for your offering and what your business model looks like. You can find all the details about onboarding in our partner program —we’ll guide you through the integration process step by step.
How quickly can we go live with nocware?

Thanks to standardized processes, an initial market-ready service is usually available within just a few weeks. The exact timeframe depends on the scope and complexity of the project.
How much internal effort is involved in implementing nocware services?

We keep the integration intentionally streamlined: we handle the technology, operations, and monitoring, so your team is hardly burdened with any additional work. This allows you to focus on sales and customer relationships while we take care of day-to-day operations behind the scenes.
How does the business model between us and nocware work?

nocware provides the technology and handles operations behind the scenes, while you operate under your own brand and maintain the customer relationship. There are various revenue models available, depending on how closely you want to integrate the services into your offerings:

1. Reselling: You resell the services as your own product and set your own prices.
2. Commission: You act as a broker and receive a share of the revenue.

We’ll work with you to determine which model is right for you and what the specific terms will be as part of the partner program.
Who handles first- and second-level support?

Typically, you’ll handle first-level support in close contact with the customer, while our NOC takes care of second-level support and technical operations. We’ll determine the exact division of responsibilities together, depending on how much you’d like to handle yourself.